{"id":470,"date":"2021-10-20T21:25:55","date_gmt":"2021-10-20T21:25:55","guid":{"rendered":"https:\/\/dev.colibrity.com\/vidata\/projects\/test-project\/"},"modified":"2023-02-15T14:06:44","modified_gmt":"2023-02-15T14:06:44","slug":"groupama-loire-bretagne-ameliorer-strategie-selfcare","status":"publish","type":"projects","link":"https:\/\/vidata.io\/en\/projects\/groupama-loire-bretagne-ameliorer-strategie-selfcare\/","title":{"rendered":"Groupama Loire Bretagne&#8217;s case, or how to improve its self-care strategy"},"content":{"rendered":"\n<p><strong>Groupama Loire Bretagne, a leading French insurance company, was looking for a clear and simple way to explain to the customer how their claim would be handled.<\/strong><\/p>\n\n\n\n<p>We worked with this regional branch of Groupama on GAV (Garantie Accident de la Vie), PJ (Protection Juridique) and Agri (Service de remplacement) insurance. A personalised 45-second video is sent to members the day after their claim is recorded. The video includes the customer&#8217;s name, the date and references of the claim, and the options chosen by the policyholder when the contract was signed. It also summarises the supporting documents to be provided and formalises the commitments made by the claims officer during the call. <\/p>\n","protected":false},"featured_media":960,"template":"","categories":[27],"class_list":["post-470","projects","type-projects","status-publish","has-post-thumbnail","hentry","category-selfcare-after-sales-service-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.8 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Groupama Loire Bretagne&#039;s case, or how to improve its self-care strategy - Vidata<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vidata.io\/en\/projects\/groupama-loire-bretagne-ameliorer-strategie-selfcare\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Groupama Loire Bretagne&#039;s case, or how to improve its self-care strategy\" \/>\n<meta property=\"og:description\" content=\"Groupama Loire Bretagne, a leading French insurance company, was looking for a clear and simple way to explain to the customer how their claim would be handled. 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