Acquisition

Recruit new customers

• Generate interest in prospects with a 100% personalised message
• Improve the understanding of your offer
• Follow up on prospects who have provided you with personal data by using your online simulator or by completing your form
• Increase the commercial efficiency of your abandonment follow-ups
• Generate emotion and get your prospects to take action: subscribe to an offer, transform a quote into a contract, validate a shopping cart, etc.

Loyalty

Engage new customers

• Welcome your new customer
• Explain to your new customer the benefits of their purchase
• Reassure your new customer about your complex delivery/installation process
• Increase the number of activations to an online customer area
• Measure customer satisfaction with a questionnaire at the end of the video

Boost an Up & Cross-Sell strategy

• Generate sales of complementary services/products
• Encourage your customers to upgrade

Improve the performance of your loyalty/sponsorship programmes

• Communicate with your customers on the benefits of your loyalty/sponsorship programme
• Measure your prospects' level of understanding with a survey at the end of the video

Reactivate inactive customers

• Generate an emotion among your former customers to encourage them to re-subscribe to your offer

After-sales service / Selfcare

After-sales service / Selfcare

• Use personalised videos as a tool in your self-care strategy
• Decrease call centre congestion
• Measure customer satisfaction with a survey at the end of the video