Send personalised videos to: Build customer loyaltyconvert your prospectsImprove your customer service
Thanks to Vidata, digital marketing leaders outperform their marketing objectives and make their customers happy.
By use case
- Acquisition
- Onboarding
- Loyalty
- Reactivation
- Selfcare after-sales service
- Human Ressources
Sending personalized videos has never been easier
The ability to quickly generate personalized videos for all your contacts, from a single video template
Creation of a customer video template
A secure API to import your data
An integration of personalized video at any time of your multi-channel journey: sms, email, landing page, customer area...
Satisfaction surveys integrated at the end of the video
How does it work?
Use personalised videos as an acquisition tool: send your prospects personalised videos to improve their understanding of your offer and turn them into customers more easily.
- Arouse the interest of your prospects
- Train your customers
- Improve the effectiveness of your follow-ups
- Convert more prospects into customers
- Measure the relevance of your content with a questionnaire at the end of the video
Send your customers personalised videos at key moments in their customer journey to optimise performance. Enchant their customer experience by building a personalised and lasting relationship.
- Engage your customers from their first purchase
- Train
- Boost the results of your cross-sell / up-sell strategies
- Increase the recurrence of use of your product/service
- Reactivate your inactive customers
- Measure your customers' satisfaction with a questionnaire at the end of the video
Combine people and technology to boost your self-care strategy: send your customers personalised videos to give them a quick and unique response and ensure a high level of customer satisfaction.
- Increase your NPS
- Increase the quality of your customer service
- Increase your operational efficiency
- Reduce the time it takes to process customer complaints
- Reduce the number of callbacks
- Measure customer satisfaction with a questionnaire at the end of the video