[GUIDE] – How to successfully implement a sustainable and effective Customer Engagement strategy?
According to a Constellation Research study, companies that have improved their customer engagement approach have increased their sales by 22% (cross-channel sales)
Today, implementing a sustainableand effective Customer Engagement strategy is necessary to ensure customer satisfaction and loyalty.
Several levers and digital tools exist to help you implement a successful Customer Engagement strategy!
Get inspired by the Customer Engagement strategies of Groupama Loire Bretagne, CNP Assurances and Sofinco!
In this guide :
- Why is customer engagement a key marketing lever?
- What are the 3 levers to create engagement with your customers?
- What digital tools will drive customer engagement in 2020?
- What KPIs should be monitored to measure your customers’ engagement?
- Find out how Groupama Loire Bretagne, CNP Assurances and Sofincohave succeeded in achieving their objectives thanks to the personalised video
How to successfully implement a sustainable and effective Customer Engagement strategy?