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[WEBINAR] – Focus on loyalty to boost growth

In this webinar co-organised with PICOM by Cap Digital, we welcomed Cyrille Foillard, Chief Innovation Officer at RCI Bank & Services. In 60 minutes, we explain how to rely on customer loyalty in 2021 to revive your company’s growth. This webinar will make you an expert in customer loyalty and satisfaction, so don’t miss it: watch it on replay!

In 60′ top time ⏱️, Alex CHINON-CEO Vidata– and Cyrille Foillard -Chief Innovation Officer at RCI Bank & Services- offer you:

  • 20’ best practicesto improve customer loyalty
  • 20′ analysis and study of 2 loyalty strategies that work reliably
  • 20′ of no-holds-barred Q&A where you can ask us all your questions in the chat

Here is the first part:

To see the full replay for free, download it by clicking below!

By downloading the full replay, you will discover:

  • Good practices for building loyalty

How to make customer feedback a source of development? How to take into account and analyse the voice of the customer?

Study & Analysis of the Groupama Loire Bretagne case

  • 2 strategies that will allow you to build loyalty reliably:

Strategy 1: how to facilitate the autonomy and decision making of your customers by simplifying the relational path?

Study & Analysis of the Allianz case

Strategy: How to make Customer Care a strategic anti-churn lever?

Case Study and Analysis of RCI Bank & Services Switzerland

  • Finally, you will be able to benefit from the questions asked by the participants and the answers provided by Alex.
Par :
Pauline Dahirellinkedin
Partager :

Focus on loyalty to boost growth

Discover the benefits of Personalised Video
An expert will present the Vidata Solution to you in detail to increase the profitability of your marketing actions and build customer loyalty.