[WEBINAR] – Focus on loyalty to boost growth
In this webinar co-organised with PICOM by Cap Digital, we welcomed Cyrille Foillard, Chief Innovation Officer at RCI Bank & Services. In 60 minutes, we explain how to rely on customer loyalty in 2021 to revive your company’s growth. This webinar will make you an expert in customer loyalty and satisfaction, so don’t miss it: watch it on replay!
- 20’ best practicesto improve customer loyalty
- 20′ analysis and study of 2 loyalty strategies that work reliably
- 20′ of no-holds-barred Q&A where you can ask us all your questions in the chat
Here is the first part:
To see the full replay for free, download it by clicking below!
By downloading the full replay, you will discover:
- Good practices for building loyalty
How to make customer feedback a source of development? How to take into account and analyse the voice of the customer?
Study & Analysis of the Groupama Loire Bretagne case
- 2 strategies that will allow you to build loyalty reliably:
Strategy 1: how to facilitate the autonomy and decision making of your customers by simplifying the relational path?
Study & Analysis of the Allianz case
Strategy: How to make Customer Care a strategic anti-churn lever?
Case Study and Analysis of RCI Bank & Services Switzerland
- Finally, you will be able to benefit from the questions asked by the participants and the answers provided by Alex.
Focus on loyalty to boost growth