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What is a bread point in a customer relationship?
Pain point is an anglicism that can be translated as “pain point”. A pain point then refers to an irritant, i.e. a point of friction during ...
What is Selfcare in a customer relationship?
A definition for self-care The term “self-care” could be translated as taking care of oneself. You may also encounter synonyms such as self ...
[White Paper] The 4 Levers of Effective Customer Service
Customer service is a business challenge that is sometimes difficult to measure. This reference guide will give you the keys to improve the efficiency of ...
Vidata wins the Coupe de France de la French Tech
It’s hard to find your way through all the start-ups… That’s the challenge that the prestigious French Tech Cup competition has set ...
[Set up Guide] Vidata Solution
[Installation Guide] The Vidata Solution Installing a new Marketing Tool can mean complications… Not so with the Vidata Solution! Thanks to this ...
The 3 main benefits of personalised video
Video is a lively, interesting and engaging way to communicate information. Combined with personalisation, personalised video becomes an excellent tool to ...
The 4 Challenges of Personalisation of the Customer Relationship
On November 28th, the Great Customer Relationship Evening was held, hosted by Vidata and Groupama. Sébastien Duval, Head of Customer Satisfaction at ...
Discover the benefits of Personalised Video
An expert will present the Vidata Solution to you in detail to increase the profitability of your marketing actions and build customer loyalty.