loader image

Air France case, or how to inject relationality into your loyalty programmes thanks to personalised videos.

Air France, a world leader in air transport, boards its passengers and encourages them to use their loyalty points.

Air France has decided to enhance its post-booking emails with personalised videos. Each traveller receives a personalised video that reassures them by explaining all the steps involved in onboarding. It also reminds travellers with a frequent flyer card of the number of miles they have accumulated and offers them personalised services to encourage them to use them.

See other customer cases

  • Acquisition
  • Onboarding
  • Loyalty
  • Reactivation
  • Selfcare after-sales service
  • Human Ressources
Discover the benefits of Personalised Video
An expert will present the Vidata Solution to you in detail to increase the profitability of your marketing actions and build customer loyalty.