Vidata offers a very effective solution for communicating with our customers. The results are impressive on all levels: customers are very satisfied with the attention they receive and we have improved the cost effectiveness of our communication.
Vidata has enabled us to significantly enhance the performance of the Sosh sponsorship by improving customer engagement. The personalised video device has improved the effectiveness of our communication.
Personalisation is a real added value, which allows the user to have the impression that the agency is going to give them a customised response directly. This is where the direct benefit in terms of conversion and turnover of the video comes from.
The Vidata solution has enabled us to effectively promote the various digital channels available to our customers, to enhance the value of the customer area and the services offered to them and finally to communicate on our self-care strategy.
We wanted to remind the customer of the offer they had, while reassuring them of their choices, in order to increase trust and commitment towards the brand. We also wanted to encourage customers to download the AXA Bank application. The personalised video solution enabled us to meet these challenges. We had very responsive teams and an intuitive platform.
This onboarding video was unanimously appreciated by our customers and internal teams, because not only does it confirm the leasing by reminding them of the subscribed offer, but above all it details in an educational and reassuring manner the payment methods (specific to Switzerland) as well as the possibilities the customer will have at the end of the leasing. A real plus for the customer experience!
This Welcome pack video was unanimously appreciated by our customers, because not only did it allow them to project themselves into their holidays in a customised way, but above all it detailed the sanitary process of managing arrivals in an educational and reassuring way.
Une fois que les clients ont cliqué sur la vidéo et qu'ils la regardent, 90% des personnes la regarde jusqu'au bout, ce qui nous conforte beaucoup sur la pertinence de cette vidéo et sur sa personnalisation.
We wanted to implement actions to improve the understanding of revolving credit, while boosting its activation and reactivation. The Vidata solution provided us with a combined response to these two challenges. The support offered by Vidata is based on a test and learn approach and allowed us to improve the system month after month.
See other customer cases
- Selfcare after-sales service
- Human Ressources